A virtual wellness program offered by the National Institute for Fitness and Sport and provided to you through your employer.

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July 2009

Health YOUniversity Programs

 

PROGRAM DATE/TIMES PROGRAM TITLE AND DESCRIPTION REGISTRATION INFORMATION PROGRAM MATERIALS RECORDING INFORMATION*

Thursday, July 9th at 12PM EST and 3PM EST

Dealing with Difficult People

Lunch and Learn Teleconference
This presentation will help you learn how to DEAL with difficult people by opening the line for more positive communication. The DEAL technique helps you Describe the situation that made you upset, Express your emotions using the "I-statements," Ask for what you would like changed, and List the reasons why this change would benefit both of you.

Please register for this program on the Motivation website. 

Click here for instructions help with online registration.  Click here for tips on participating in teleconference programs.

Teleconference information:

1-866-397-7295

code: 3172743432

 

 Click to download:

DEAL Power Point 

 http://www2.eintercall.com/moderator/presentation/Playback?id=2343b7d5-8fb4-4510-acea-6fc50bd1d21e.rpm
 
 

 

    

 

  

* Please note, most teleconference programs are recorded and available for playback via phone or internet for 30 days after the session.

Contact Suzanna Allen, Health YOUniversity Manager, at Suzanna.Allen@wellpoint.com for questions.