Membership Staff will:

• Get you comfortably started as a new member
• Answer questions about the facility, services and programming
• Answer questions about your account
• Accept paperwork pertaining to your account
• Provide guest passes upon request for potential new members

Front Desk Staff (Customer Service Associates) will:

• Get you comfortably started as a new member
• Answer questions about the facility, services and programming
• Answer questions about your account
• Accept paperwork pertaining to your account
• Provide guest passes upon request for potential new members

Floor Staff (Fitness Instructors) will:

• Teach you how to get the most from the exercise equipment
• Help you find the proper adjustments on the equipment
• Teach you proper exercise principles and guidelines
• Perform your personal fitness evaluation
• Assist you in setting realistic short- and/or long-term goals
• Design workout programs for you based on your goals and needs (no charge!)
• Make sure your workouts are safe, effective and fun
• Answer any questions you have about facilities, services or programming

NOTE: Appointments with Fitness Instructors are FREE!

If you feel you are not getting or have not gotten the service you expect, please email us so that we can help our staff be their best. Thank you!